Accessibility

The Aragon Ballroom does not own or operate any parking in the area. There is a privately-owned lot on the southwest corner of Lawrence & Winthrop that offers paid parking on event days. There are also paid and metered street parking spots on streets surrounding the venue, some of which are reserved as accessible parking spots. The terrain between these spots and the Aragon Ballroom is paved and includes street crossings.

If you wish to drop off a member of your party, please drop them off at the main entrance on Lawrence Ave.

We are located next to the Lawrence L stop, which is an accessible station.

For guests requiring accommodations or accessible seating during their visit, please purchase a general admission ticket. After purchasing your ticket, please contact us to request a spot on our accessible seating list.

Email us at aragonhelp@livenation.com or call us at 773.561.9500. If calling, please leave a voicemail, and a member of our team will return your call soon. If you are hearing impaired, please contact us at least a month prior to your show to arrange for an interpreter.

The main entrance to the Aragon Ballroom is accessible. If you hold a VIP ticket, the VIP entrance on Winthrop Ave. does not have direct elevator access and requires one step up. If you require an accessible entrance, please use the main entrance and a member of the guest services staff can assist you to the VIP area. 

Due to the historic nature of our building, the VIP Club does not have direct elevator access and requires a couple steps up. The rest of the balcony (including premium boxes) is fully accessible.

Assistive Listening Devices are available for all events.

Please visit Guest Services located in the main lobby to request a device. Our team will provide you with an Assistive Listening Device in exchange for an ID that will be securely held at the guest services desk.

We ask fans to please provide their own corded headphones for use with an Assistive Listening Device.

We welcome you to wear a face mask during your visit to Aragon Ballroom. 

Frequent handwashing is encouraged to help prevent the spread of illnesses that are transmitted by contact. Wash your hands with soap and water for a full 20 seconds, especially before eating/handling food and after using the restroom.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at aragonhelp@livenation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas. 

First Aid is available in the main lobby, next to our merchandise stand. If immediate medical assistance is needed, please contact the nearest crew member.

The Aragon Ballroom takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, the Aragon Ballroom cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

If medical assistance is needed, please contact a crew member.

Aragon Ballroom is a KultureCity™ Certified Sensory Inclusive Venue. Please visit our Guest Services office in the lobby for more information. Our sensory bags are designed to support various sensory needs in both adults and children. To check out a sensory bag, visit our Guest Services office, located in the lobby. Sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more!

For more information, please click HERE.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication.

The main restrooms in our lobby have several accessible stalls. There is an additional accessible restroom in our upstairs balcony.

At the Aragon Ballroom, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

If you have had an injury or illness that prevents you from using the original standing room ticket you purchased, please email us before your show at aragonhelp@livenation.com, or call us at 773.561.9500. If calling, please leave a voicemail, and a member of our team will return your call soon. We have designated space in our balcony for accessible seating, and the building is equipped with an elevator. 

Please contact us ahead of time to secure seating accommodations. Anyone seeking accommodations on the day of their show will be sat on a first come, first served basis, as space allows. Please stop by our Guest Services office in the lobby after entering the venue. Please remember that accessible seating permits for the guest with the accessible need and one companion.